Refund policy

Returns & Refunds

Every Mimo & Co. product is personalized and printed to order just for you. Because of this, we cannot accept returns or exchanges for a change of mind, incorrect sizing or personalization details that were entered incorrectly at checkout.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or with a printing error on our side, we will make it right with a free replacement or a full refund. Please contact us within 14 days of delivery at nestiayala@gmail.com with your order number and a clear photo of the issue.

Lost packages

If your tracking shows no movement for more than 15 business days, contact us and we will help you locate the package or send a replacement.

Cancellations

Because production starts quickly, orders can only be cancelled or edited within 12 hours of purchase. Contact us as soon as possible if you need to make a change.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank, it may take 5 to 10 business days for the refund to appear on your statement.